Refund policy

Returns & Refunds Policy

Returns — Faulty Items (90 Days)

We offer a 90-day return period for faulty or defective items, starting from the date you receive your order.

If your item arrives damaged, faulty, or not as described, please contact us as soon as possible at
info@creativecanningsolutions.com.au with:

  • Your order number

  • A brief description of the issue

  • Clear photos or videos where relevant

If approved, we’ll arrange the next steps with you, including repair, replacement, or refund where appropriate.

Returns — Unwanted Items (14 Days)

If you’ve changed your mind, you may request a return within 14 days of receiving your item, provided that:

  • The item is unused and in original condition

  • All original packaging is intact

  • Proof of purchase is provided

Customers are responsible for return shipping costs for unwanted items. Once the item is received and inspected, we’ll process your refund to the original payment method.

Non-Returnable Items

Due to the nature of our products, the following cannot be returned or refunded:

  • Custom or branded products, including custom-printed PET or aluminium cans

  • Setup fees, artwork fees, or screen/plate fees

  • Shipping or freight charges

  • Any products specially sourced on request (including specific can sizes, lids, finishes, or materials)

  • Sale items and gift cards

Once production has begun on custom or branded items, orders are final.

Exchanges

We don’t offer direct exchanges.
If your item is eligible, the best option is to return it (where applicable) and place a new order.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.
If approved, refunds are processed to your original payment method within 10 business days.

Please note: banks and payment providers may take additional time to finalise the refund.

If it’s been more than 15 business days since your return was approved, feel free to contact us.

How to Start a Return

To request a return, email us at:
📧 info@creativecanningsolutions.com.au

Approved returns will be provided with return instructions. Items sent back without prior approval may not be accepted.

Return address details will be provided once a return is approved.

Questions?

If you’re unsure whether your item is eligible for return, just reach out — we’re always happy to help.